Help & FAQs

Below are answers to the questions we hear most often about Optify LLC and our services. If you don’t see what you’re looking for here, feel free to reach out via our Contact page.

What services does Optify LLC provide?

We specialize in agile business transformation and organizational coaching. Our core offerings include:

  • Agile Coaching & Training: On-site or virtual workshops, bootcamps, and ongoing mentorship for Scrum, Kanban, SAFe®, and hybrid frameworks.
  • Process Automation & Tooling: Design, configuration, and rollout of Jira, Confluence, ServiceNow and other platform solutions.
  • Digital Transformation Consulting: End-to-end strategy, requirements definition, and implementation roadmaps for Technology, Security & Compliance, and Customer/Employee workflows.
  • Product Management Advisory: Roadmap planning, release readiness assessments, and metrics-driven reporting dashboards.
  1. Schedule a Free Discovery Call: We’ll discuss your current challenges, goals, and timelines.
  2. Proposal & Scope Definition: Within 3–5 business days, you’ll receive a tailored engagement plan outlining deliverables, timeline, and investment.
  3. Kick-off & Onboarding: We set up initial workshops, stakeholder interviews, and tooling access to jump-start progress.

Our clients span:

  • Healthcare & Life Sciences
  • Financial Services
  • Telecommunications
  • Government & Public Sector
  • Manufacturing & Logistics

We’ve also helped startups and non-profits accelerate their agile adoption.

Most engagements run 3–6 months, depending on scope. Common phases include:

  • Discovery & Assessment (2–4 weeks)
  • Planning & Design (3–6 weeks)
  • Build & Pilot (6–12 weeks)
  • Rollout & Sustainment (ongoing coaching & optimization)

Shorter “tiger team” or assessment-only engagements can be completed in as little as 4–6 weeks.

We offer:

  • Fixed-price packages for defined-scope workshops or assessments
  • Time-and-materials for longer, evolving engagements
  • Retainers for ongoing coaching and platform support

Every proposal is customized to fit your budget and desired outcomes.

Absolutely. Deliverables typically include:

  • Slide decks (Miro/Mural boards or equivalent)
  • Step-by-step playbooks and checklists
  • Jira/Confluence-based templates and dashboards
  • Post-engagement handover and knowledge-transfer sessions

Yes. We can:

  • Audit your current configuration, workflows, and permission schemes
  • Recommend best practices for issue types, workflows, and project structure
  • Implement dashboards, automation rules, and release-management plans

We offer:

  • Follow-up coaching hours (monthly or quarterly)
  • On-demand troubleshooting for workflows and automation
  • Refresher workshops on new agile practices or platform features

You choose the cadence and scope of ongoing support.

We align on key performance indicators up front, such as:

  • Team velocity and sprint predictability
  • Defect density and cycle time
  • Stakeholder satisfaction (via surveys)
  • Business value delivered vs. planned

Regular metrics reviews ensure we’re driving the outcomes you care about.

Our core team includes:

  • Certified Scrum Masters & SAFe Program Consultants
  • Enterprise Agile Coaches with 10–20 years’ experience
  • Platform engineers specialized in Jira, Confluence, ServiceNow, and DevOps toolchains

Every engagement is staffed to match your domain and technical needs.

Need Help?

Reach out to the world’s most reliable IT services.

Our Location

Edison, NJ 08817

Send Us E-mail

contact@optifyllc.com

Call Us

(929) 399-9289